Refund Policy

At Fitcry, we want you to feel confident when shopping with us. If something doesn’t work out, don’t worry—we’ve made our return and refund process simple and hassle-free. Please take a moment to go through the details below.

Eligibility for Returns

  • Returns are accepted within 7 days of delivery.

  • Items must be unused, unwashed, and in original condition, with all tags and packaging intact.

  • Products must not be damaged, and labels should not be removed.

Return Options

  • Exchange: You can request a different size or color if it’s available in stock.

  • Refund: Once we receive your item and it passes our quality check, your refund will be processed.

    • For prepaid orders, the refund will go back to your original payment method.

    • For Cash on Delivery (COD) orders, the refund will be issued through a bank transfer.

How to Return

  1. Go to our [Return Page] or email us at support@fitcry.com with your order ID.

  2. Fill out the return request with your order details.

  3. Pack the product securely in its original packaging.

  4. Our team will arrange a pickup, or we’ll share the warehouse address if you need to ship it yourself.

Refund Timeline

  • Refunds usually take 5–10 business days after the item passes inspection.

  • Please note that shipping charges (if any) are non-refundable.

Damaged or Wrong Product

  • If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

  • We’ll arrange a free replacement or exchange, and you won’t have to pay any extra charges.

Important Notes

  • Always keep your order ID or receipt handy when requesting a return.

  • Exchanges are limited to one per order to keep the process smooth for everyone.

Need Help?

Still have questions about returns or refunds? We’re here to make it simple for you.

You can visit our Contact Us page for complete support details, including email, business hours, and address information.

📧 Or email us directly at fitcry18@gmail.com, and our team will respond within 24 hours on business days.

Frequently Asked Questions (FAQ)

Q1: Who pays for return shipping?

  • If you got a damaged or wrong product, we’ll cover it.

  • For other returns (like change of mind or wrong size chosen), the customer may need to bear the return shipping.

Q2: Can I return items bought during a sale?
No, sale or clearance items, as well as personal-use items like innerwear, cannot be returned.

Q3: How will I know if my return is accepted?
Once your returned product reaches us, we’ll inspect it. If it passes, you’ll receive a confirmation email, and your refund/exchange will be processed.

Q4: Can I exchange more than once?
Exchanges are allowed only once per order.

Q5: How long does it take to receive my refund?
Refunds are processed within 5–10 business days after inspection, depending on your payment method or bank.