Refund Policy

At Fitcry, we want you to feel confident when shopping with us. If something doesn’t work out, don’t worry—we’ve made our return and refund process simple and hassle-free. Please take a moment to go through the details below.

Eligibility for Returns

  • Returns are accepted within 7 days of delivery.

  • Items must be unused, unwashed, and in original condition, with all tags and packaging intact.

  • Products must not be damaged, and labels should not be removed.

Return Options

  • Exchange: You can request a different size or color if it’s available in stock.

  • Refund: Once we receive your item and it passes our quality check, your refund will be processed.

    • For prepaid orders, the refund will go back to your original payment method.

    • For Cash on Delivery (COD) orders, the refund will be issued through a bank transfer.

How to Return

  1. Go to our [Return Page] or email us at support@fitcry.com with your order ID.

  2. Fill out the return request with your order details.

  3. Pack the product securely in its original packaging.

  4. Our team will arrange a pickup, or we’ll share the warehouse address if you need to ship it yourself.

Refund Timeline

  • Refunds usually take 5–10 business days after the item passes inspection.

  • Please note that shipping charges (if any) are non-refundable.

Damaged or Wrong Product

  • If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

  • We’ll arrange a free replacement or exchange, and you won’t have to pay any extra charges.

Important Notes

  • Always keep your order ID or receipt handy when requesting a return.

  • Exchanges are limited to one per order to keep the process smooth for everyone.

Need Help?

Still unsure about something? Our team is here to help.
📧 Contact us anytime at support@fitcry.com.

Frequently Asked Questions (FAQ)

Q1: Who pays for return shipping?

  • If you got a damaged or wrong product, we’ll cover it.

  • For other returns (like change of mind, wrong size chosen), the customer may need to bear the return shipping.

Q2: Can I return items bought during a sale?
No, sale or clearance items, as well as personal-use items like innerwear, cannot be returned.

Q3: How will I know if my return is accepted?
Once your returned product reaches us, we’ll inspect it. If it passes, you’ll receive a confirmation email and your refund/exchange will be processed.

Q4: Can I exchange more than once?
Exchanges are allowed only once per order.

Q5: How long does it take to receive my refund?
Refunds are processed within 5–10 business days after inspection, depending on your payment method or bank.